Privacy policy

Last updated: 27th March 2025
LBVsolutions d.o.o. (“we”, “our”, or “us”) operates the ex-reg.com website and the SaaS solution “EXREG”. We are committed to protecting your privacy and complying with the European Union’s General Data Protection Regulation (GDPR).
 
1. Data Controller: 
LBVsolutions d.o.o.
Tina Ujevića 4, 51000 Rijeka, Croatia
OIB: HR05823235727
Email: Available on our website
 
2. Personal Data We Collect: 
When you register for or use our SaaS service, we may collect the following personal data:
  • Full Name
  • Email Address
  • Telephone Number
  • Company Name
  • Company Address
  • Payment Information
  • Usage Data (login times, IP addresses, activity logs)
     
3. How We Use Your Data: 
Your personal data is used to:
  • Provide, maintain, and improve our SaaS services.
  • Process payments and manage subscriptions.
  • Respond to support requests and inquiries.
  • Communicate service updates and notifications.
  • Ensure compliance with legal obligations.
     
4. Legal Basis for Processing Data: 
We process your personal data based on:
  • Your explicit consent.
  • The necessity to fulfill our contractual obligations with you.
  • Compliance with legal obligations under EU or Croatian law.
     
5. Data Sharing and Transfers: 
We do not sell or trade your personal data. However, your data may be shared with:
  • Payment processors and banks to facilitate transactions.
  • Third-party hosting providers (Hostinger) to operate our services securely.
  • Cloudflare, for performance optimization, security, and protection against DDoS attacks.
  • Google Analytics, for website traffic analysis and user experience improvements.
  • Government authorities only when legally required.
Data is stored on servers located within the EU.
 
6. Data Retention: 
We retain your personal data only as long as necessary to provide our services or to comply with legal obligations.
 
7. Your Data Protection Rights: 
Under GDPR, you have the right to:
  • Request access to your personal data.
  • Request correction or deletion of your data.
  • Object to or restrict the processing of your data.
  • Withdraw consent at any time.
  • Lodge a complaint with a supervisory authority in Croatia (AZOP).
To exercise these rights, please contact us at: [email protected]
 
8. Cookies and Tracking: 
We use cookies and tracking technologies, including Google Analytics, to:
  • Analyze website usage and traffic.
  • Improve user experience.
  • Monitor site performance and security (via Cloudflare).
You can manage or disable cookies through your browser settings.
 
9. Security Measures: 
We implement robust security measures to protect your data, including encryption, secure databases, regular backups, firewall protections (via Cloudflare), and limited employee access.
 
10. Changes to This Privacy Policy: 
We may update this policy occasionally. Changes will be posted on this page with an updated revision date.
 
11. Contact Information: 
If you have any questions or concerns regarding this Privacy Policy or your data, please contact us:
  • Email: Available on our website
  • Postal Address: LBVsolutions d.o.o., Tina Ujevića 4, 51000 Rijeka, Croatia
     
Thank you for trusting LBVsolutions d.o.o.